Shipping policy
Shipping Policy
Store Name: Lounzio
Website: lounzio.myshopify.com
Email: mustafagul4353@gmail.com
Phone: +1 (202)-558-9664
Address: 5505 Cypress Creek St, North Las Vegas, Nevada 89031, United States
At Lounzio, we are committed to delivering your order safely, efficiently, and with clear communication from the time you place your order until it arrives.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment is successfully received.
Orders are processed from Monday to Friday, excluding weekends and public holidays.
During busy periods, promotional events, or holidays, processing times may take slightly longer.
2. Shipping Time
Estimated delivery time is usually 5–12 business days after your order has been processed and shipped.
Delivery times may vary depending on your location, shipping carrier, weather conditions, customs processing, holidays, or other circumstances outside our control.
3. Shipping Cost
Shipping fees, if applicable, will be displayed clearly at checkout before you complete your purchase.
Any free shipping offers or promotions will also be shown on the website or at checkout.
4. Shipping Locations
We currently ship to eligible locations shown at checkout.
If your address is not available for shipping, the checkout page will notify you before payment is completed.
5. Order Confirmation
After placing an order, you will receive an order confirmation email with your order details.
Please review your shipping address carefully. Customers are responsible for providing accurate and complete shipping information at checkout.
6. Tracking Information
Once your order has been shipped, you may receive a shipping confirmation email with tracking information when available.
Tracking updates may take 24–72 hours to appear after the carrier receives the package.
7. Incorrect or Incomplete Address
Lounzio is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order is processed or shipped.
8. Delayed Orders
While we work to ship orders on time, delays may occasionally happen due to:
- High order volume
- Carrier delays
- Weather conditions
- Customs processing
- Public holidays
- Incorrect shipping information
- Other unexpected circumstances
If your order is delayed, please contact us and we will help check the status of your shipment.
9. Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please first check:
- Around your delivery location
- With household members or neighbors
- With your local carrier or delivery office
If you still cannot locate your package, contact us at:
We will review the case and assist you with the next steps.
10. Damaged Items During Shipping
If your order arrives damaged, please contact us as soon as possible with:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging
- A short description of the issue
We will review the situation and provide a suitable solution according to our Return and Refund Policy.
11. Customs, Duties, and Taxes
Depending on your location, customs duties, import taxes, or local fees may apply.
These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
Lounzio is not responsible for delays caused by customs procedures.
12. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing the order.
Once an order has been processed or shipped, we may not be able to make changes or cancel it.
13. Contact Information
For shipping questions or order assistance, please contact us:
Lounzio
Website: lounzio.myshopify.com
Email: mustafagul4353@gmail.com
Phone: +1 (202)-558-9664
Address: 5505 Cypress Creek St, North Las Vegas, Nevada 89031, United States