FAQs

1. How can I contact Lounzio?

You can contact us by email or phone:

Email: mustafagul4353@gmail.com
Phone: +1 (202)-558-9664

For faster support, please include your order number and the email address used at checkout.

2. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is successfully received.

Orders are processed Monday to Friday, excluding weekends and public holidays.

3. How long does shipping take?

Estimated delivery time is usually 5–12 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside our control.

4. How can I track my order?

Once your order has shipped, you may receive a shipping confirmation email with tracking information when available.

Tracking updates may take 24–72 hours to appear after the carrier receives the package.

5. What should I do if my tracking number is not updating?

Please allow up to 72 hours for the tracking information to update.

If your tracking still does not update after this time, contact us at:

mustafagul4353@gmail.com

6. Do you accept returns?

Yes. We accept returns within 30 days of delivery.

To be eligible, items must be unused, undamaged, and returned in their original condition with packaging and proof of purchase.

7. Do customers pay for return shipping?

No. Lounzio provides free return shipping for eligible approved returns.

8. Do you charge a restocking fee?

No. We do not charge any restocking fees.

9. Do you have final sale items?

No. We do not sell final sale items. All products are eligible for return as long as they meet our return conditions.

10. How do I start a return?

To request a return, contact us at:

Email: mustafagul4353@gmail.com
Phone: +1 (202)-558-9664

Please include:

Your full name
Order number
Email address used at checkout
Reason for return
Photos, if the item arrived damaged or incorrect

11. When will I receive my refund?

After we receive and inspect your returned item, we will notify you by email.

If your refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

12. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible at:

mustafagul4353@gmail.com

Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the case and provide a suitable solution.

13. Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible after placing it.

If the order has not yet been processed or shipped, we will do our best to update or cancel it. Once an order has shipped, changes may no longer be possible.

14. What payment methods do you accept?

Available payment methods are shown at checkout.

Payment must be completed successfully before an order can be processed.

15. Is my personal information secure?

Yes. We take reasonable measures to protect your personal information and process payments through secure third-party payment providers.

We do not sell your personal information.

16. What if I entered the wrong shipping address?

Please contact us immediately at:

mustafagul4353@gmail.com

If your order has not yet been processed or shipped, we will do our best to update the address. Lounzio is not responsible for delays or failed delivery caused by incorrect or incomplete customer information.