Refund policy
Return and Refund Policy
Store Name: Lounzio
Website: lounzio.myshopify.com
Email: mustafagul4353@gmail.com
Phone: +1 (202)-558-9664
Address: 5505 Cypress Creek St, North Las Vegas, Nevada 89031, United States
At Lounzio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Window
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, the item must be:
- In its original condition
- Unused, unworn, and undamaged
- Returned with original packaging, tags, and accessories when applicable
- Accompanied by proof of purchase, such as an order confirmation or receipt
Return Shipping Cost
We offer free return shipping for eligible returns.
Customers will not be charged any return shipping fees when the return request is approved.
Restocking Fee
We do not charge any restocking fees.
Final Sale Items
We do not sell final sale items. All products are eligible for return as long as they meet the return conditions stated in this policy.
How to Start a Return
To request a return, please contact us at:
Email: mustafagul4353@gmail.com
Phone: +1 (202)-558-9664
Please include the following information in your return request:
- Full name
- Order number
- Email address used for the order
- Reason for return
- Photos of the item, if the item arrived damaged or incorrect
Once your return request is reviewed and approved, we will provide return instructions and a free return shipping label.
Refunds
After we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
Please include your order number and clear photos of the issue. We will review the case and provide a suitable solution, such as a replacement or refund.
Exchanges
If you would like to exchange an item, please contact us within 30 days of delivery. The original item must meet the return eligibility conditions.
If the requested replacement item is available, we will assist you with the exchange process.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
If your order has not yet been processed or shipped, we will do our best to cancel it and issue a refund. If the order has already been shipped, you may request a return after receiving the item.
Non-Returnable Conditions
Returns may be refused if:
- The return request is made after 30 days from delivery
- The item is used, damaged, or missing original packaging
- The item is returned without approval
- The item is not in the same condition as received
Contact Information
For any return or refund questions, please contact us:
Lounzio
Email: mustafagul4353@gmail.com
Phone: +1 (202)-558-9664
Address: 5505 Cypress Creek St, North Las Vegas, Nevada 89031, United States
Website: lounzio.myshopify.com